Shipping

AFTER PLACING YOUR ORDER, PLEASE ALLOW BETWEEN 1-4 BUSINESS DAYS FOR YOUR ITEMS TO SHIP. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. ALL ORDERS ARE SHIPPED DHL PAKET INTERNATIONAL (PREMIUM SHIPPING). ANOTHER APARTMENT IS NOT RESPONSIBLE FOR ITEMS LOST, DAMAGED OR STOLEN IN TRANSIT. PLEASE CHECK YOUR PACKAGE BEFORE OPEN. ALL RISKS ASSOCIATED ARE ASSUMED BY THE COURIER. 

PLEASE NOTE, ANOTHER APARTMENT DOES NOT SHIP ON WEEKENDS AND MAJOR HOLIDAYS. ALL ITEMS MARKED AS FINAL SALE, PROMOTIONAL ITEMS OR CUSTOMIZED PIECES ARE NOT ELIGIBLE FOR CANCELATION, RETURN OR EXCHANGE.

 

Contact Us

IF YOU HAVE ANY QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE TEAM AT ECOMMERCE@ANOTHERAPARTMENT.COM. 

PLEASE ALLOW UP TO 72 HOURS FOR A RESPONSE AS WE ARE EXPERIENCING A HIGH VOLUME OF INQUIRIES. OUR BUSINESS HOURS ARE FROM MONDAY THROUGH FRIDAY 2PM – 10PM CET.

 

International Shipping Times

ALL ORDERS ARE SHIPPED DHL PAKET INTERNATIONAL (PREMIUM SHIPPING) FROM GERMANY. PLEASE SEE THE LIST BELOW FOR THE SHIPPING TIMES.

 

Covid-19 Pandemic

INTERNATIONAL ITEMS MAY BE SUBJECT TO DELAYS DUE TO THE COVID-19 PANDEMIC. THESE MAY BE CAUSED BY CHANGES IN TRANSPORT PROCEDURES (E.G. BORDER CONTROLS), CHANGES IN INTERNATIONAL TRANSPORT (E.G. CANCELLATION OF PREVIOUSLY USED FLIGHT CONNECTIONS) AND/OR CHANGES IN DELIVERY PROCEDURES IN THE DESTINATION COUNTRY (E.G. QUARANTINE OR OTHER PROTECTIVE MEASURES).




EUROPE

▪ Albania 6 - 8 days
▪ Andorra 4 - 7 days
▪ Armenia 10 - 13 days
▪ Austria 2 days
▪ Belarus 4 - 7 days
▪ Belgium 2 days
▪ Bosnia-Herzegovina 5- 7 days
▪ Bulgaria 4 - 5 days
▪ Croatia 2- 3 days
▪ Cyprus (excl. Northern Cyprus) 9 - 11 days
▪ Cyprus (Northern Cyprus) 3 -9 days
▪ Czech Republic 2 -3 days
▪ Denmark (excl. Faeroe Islands) 2 - 3 days
▪ Estonia 4 - 6 days
▪ Finland (excl. Åland Islands) 4 days
▪ France (excl. overseas territories and departments) 3 days
▪ Georgia 7 - 10 days
▪ Greece (excl. Mount Athos) 6 - days
▪ Hungary 3 days
▪ Iceland 4 - 6 days
▪ Ireland 3 - 4 days
▪ Italy 3 days
▪ Latvia 3 - 5 days
▪ Liechtenstein 2 - 3 days
▪ Lithuania 4 - 5days
▪ Luxembourg 2 - 3 days
▪ Malta 4 - 6 days
▪ Monaco 3 - 4 days
▪ Montenegro 4 - 7 days
▪ Netherlands (excl. territories outside Europe) 2 days
▪ North Macedonia 5 - 7 days
▪ Norway 4 - 5 days
▪ Poland 2 - 3 days
▪ Portugal 4 - 5 days
▪ Romania 3 - 4 days
▪ Russia 5 - 15 days
▪ San Marino 5 - 8 days
▪ Serbia 4 - 7 days
▪ Slovakia 3 days
▪ Slovenia 3 days
▪ Spain (excl. Canary Islands, Ceuta and Melilla) 4 - 5 days
▪ Sweden 3 days
▪ Switzerland 2 days
▪ Turkey 3 - 9 days
▪ Ukraine 8 - 10 days
▪ United Kingdom (excl. Channel Islands) 5 - 7 days
▪ Vatican City 5 - 7 days



NORTH, SOUTH AND CENTRAL AMERICA & THE CARIBBEAN

▪ Argentina 7 - 10 days
▪ Bahamas 6 - 10 days
▪ Barbados 6 - 10 days
▪ Belize 8 - 13 days
▪ Bolivia 6 - 10 days
▪ Brazil 12 - 18 days
▪ Canada 5 - 7 days
▪ Chile 6 - 8 days
▪ Colombia 8 - 12 days
▪ Costa Rica 6 - 8 days
▪ Cuba 10 - 14 days
▪ Dominica 10 - 12 days
▪ Dominican Republic 15 days
▪ Ecuador 15 days
▪ El Salvador 8 - 10 days
▪ Guyana 8 - 15 days
▪ Haiti 8 - 10 days
▪ Honduras 8 - 10 days
▪ Mexico 9 - 14 days
▪ Panama 6 - 8 days
▪ Paraguay 8 days
▪ Peru 7 - 10 days
▪ Puerto Rico 6 - 8 days
▪ Trinidad and Tobago 8 - 10 days
▪ United States of America 6 days
▪ Uruguay 7 - 10 days
▪ Venezuela 8 - 10 days



ASIA

▪ Armenia 10 - 13 days
▪ Azerbaijan 8 days
▪ Bahrain 6 - 8 days
▪ Bangladesh 10 - 15 days
▪ Bhutan 8 - 10 days
▪ Cambodia 8 - 10 days
▪ China 8 - 11 days
▪ Georgia 7 - 10 days
▪ Hong Kong 6 days
▪ India 8 - 10 days
▪ Indonesia8 - 10 days
▪ Israel 12 - 16 days
▪ Japan 6 days
▪ Kazakhstan 8 - 10 days
▪ Korea (Republic of Korea, South Korea) 6 days
▪ Kuwait 6 - 8 days
▪ Laos 10 - 15 days
▪ Macao 6 days
▪ Malaysia 6 - 8 days
▪ Myanmar 8 - 10 days
▪ Nepal 8 - 12 days
▪ Philippines 8 - 10 days
▪ Qatar 6 - 8 days
▪ Russia 5 - 15 days
▪ Saudi Arabia 6 - 9 days
▪ Singapore 3 - 5 days
▪ Taiwan 6 - 8 days
▪ Thailand 6 - 8 days
▪ Turkey 3 - 9 days
▪ United Arab Emirates 6 - 8 days
▪ Vietnam 8 - 10 days



AUSTRALIA & NEW ZEALAND

▪ Australia 7 - 9 days
▪ New Zealand 8 days



AFRICA

▪ Egypt 7 days

▪ South Africa 8 - 12 days
Tunisia 6 - 8 days